RETURN AND CANCELLATION

01. GENERAL RETURN GUIDELINES:

  • We ask that you inspect the item’s condition upon receiving the package upon arrival.  If any items are missing, we will send you the missing items/accessories for free within 30 days of delivery.

  • We offer a 30-DAY SATISFACTION GUARANTEE on our products. Products can be returned for any reason within 30 days of delivery, provided each item is in original conditional as NEW, with freight prepaid by you.

  • You may still return a product for any or no reason within 60 days of delivery, subject to a 15% restocking fee and provided that the product is unused and in a resellable condition, with freight prepaid by you.

  • To return products, you need to require a Return Merchandise Authorization (RMA) number by contacting our customer service through phone or email (866-611-6888 / support@modifystreet.com).

  • Returns sent without an Authorization and RMA number will not be processed. All products must be returned with the original packaging box. The order is not returnable in any condition without the original packaging box. Please make sure you keep the original packaging box. Any damage caused to the item due to poor return packaging will be considered as user caused damages and no refund or replacement will be provided.

  • Product will not be credited if it is not in new condition or damaged in any way; in such cases the product restocking fee may increase up to 100%.

  • Products that are not directly purchased from ModifyStreet.com are not returnable to us and are not eligible for any refunds or exchanges.

02. RETURNING A DEFECTIVE ITEM FOR REPLACEMENT:

  • If the item is found to be defective and in warranty, we will cover the shipping fee up to 30 days of the order delivery date. Proof of defect is required through pictures or videos via email, a return may be rejected if proof of defect is not sent with the order.

  • All returned items must still be considered as good product in clean and odorless condition.

  • Any products found to be modified, tampered, customized, or altered in any way are not eligible for exchanges or replacement.

  • Products that are returned but do not exhibit the described reason for return may be declined for return (ie. a tail light not turning on but tested in our facility and works properly without any issues; the underlying issue may be an installation error.

  • All products must be returned with the original packaging box. The order is not returnable in any condition without the original packaging box. Please make sure you keep the original packaging box.

  • We are not able to cover any installation costs of the products. That responsibility of installation has to be covered by the customer.

03. REFUNDS:

  • All returned items will be subject for inspection. Refunds will be processed through the original payment gateway once inspection has been completed. If you used credit card for payment, you will see the credit back to your account within 3-5 business days.

04. CANCELLING AN ORDER

  • We will always try our best to cancel your order. Please send your request through phone or email (866-611-6888 / support@modifystreet.com).

  • We are able to cancel the order if the request is made within the same business day. We do process orders immediately so we cannot promise by the next business day to be able to cancel your order.

  • We are not liable for any return shipping costs if the request for cancellation has been received after order has been shipped out.

WARRANTY

01. Headlights/ Tail Lights/ Fog Lights

Manufacturer warranty periods start on the date of purchase: 

Headlights/Tail Lights: 2 years

Fog Lights : 1 year

For all warranty returns, we will pay the freight costs on the condition that you return the defective product within 90 days of delivery; otherwise, the product must be returned to us with freight prepaid by you. At our option and as the exclusive remedy, we will repair or replace the product in question, or issue credit. If an identical product is no longer available, we may replace with a similar product of comparable value.

Warranties cover defects in design and manufacturing only. Warranties do not cover, among other things:  installation errors, wear and tear, acts of God, misuse, abuse, neglect, accidents, collisions, defects due to custom specifications provided by you, or any product modifications, configurations or combinations not performed by us or on our behalf. Also note the exceptions below for third-party products.

· Moisture and condensation under normal usage (no modification), will be covered under warranty.

· Light source modification (HID/LED conversion) without proper weather protection that result into moisture/condensation will not be covered under warranty.

· Water damage – product getting submerged in water caused by severe off-road usage will not be covered under warranty.

· Applying grease on connector sockets that result into connection problems will not be covered under warranty.

For warranty, you need to require a Return Merchandise Authorization (RMA) number by contacting our customer service through phone or email (866-611-6888 / support@modifystreet.com), Warranties submitted without RMA form will not be processed.

02. Spoiler

1–Year Warranty coverage is provided for paint defects, peeling, and or other paint adhesion and finish defects.

We shall not be liable or responsible for injury, loss or damages, direct or consequential, such as improper installation, misuse, abuse, scratches, chips or fading due to neglect, or unauthorized repairs. We will not be responsible for any damage caused to other parts by defective product or any other costs.

For warranty, you need to require a Return Merchandise Authorization (RMA) number by contacting our customer service through phone or email (866-611-6888 / support@modifystreet.com), Warranties submitted without RMA form will not be processed.

03. Racing Seats

1-Year Warranty coverage is provided for defects in workmanship.

The warranty does not cover products subjected to the following:

accidents of any kind, negligence, alterations, regular wear and tear, abuse, improper installation, or high stress driving. No warranty or representation is made to these products ability to protect the user from injury or death; the user expressly assumes any and all such risk.

For warranty, you need to require a Return Merchandise Authorization (RMA) number by contacting our customer service through phone or email (866-611-6888 / support@modifystreet.com), Warranties submitted without RMA form will not be processed.

PRODUCT CHANGE

ModifyStreet reserves the right to, at any time, discontinue products, change product specifications, prices, designs, features, models or equipment without incurring obligation.